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Claims Services

"Courage is knowing what not to fear." - Plato



  • About BLM Insurance

    Our financial strength shows consistent growth of Boris L Miles Insurance over the last 14 years. As the agency grows so does the breadth of our individual client services.

    We have always found the talent and experience to scale up to meet our customers’ challenges.

  • Decisions,Decisions


Coordinated Case Management




How we work hard to help you...



When you need it most, we provide the best customer service in the industry.
It's our passion and it's what we do best.
Borris Miles Insurance is here when you need us most - during a claim.


  1. Claim assignment:
    When we receive your claim, it will be assigned to a claims representative. Depending on the details of your claim, you may work with a team of claims representatives, each of whom has experience handling a particular aspect of your claim.

  2. Initial contact
    A claims representative will contact you to:
      • Gather facts about your loss
      • Review your insurance coverage
      • Explain how your claim will be handled
      • Schedule an appointment, if one is needed
      • Identify ways to protect your property from any more damage

  3. Estimate and evaluation
    Your claims professional will then:
      • Determine whether the loss is covered
      • Inspect and document damage
      • Interview witnesses or other involved individuals
      • Take photos and samples (if needed)
      • Evaluate your claim

  4. Resolution
    We’ll work with you to resolve your claim fairly either by:
      • Paying what you’re owed
      • Or explaining why there would be no payment on your claim

  5. Close the claim
    Once we’ve resolved your claim under the terms of your policy, we will close the claim. If you discover additional expenses, we will reopen your claim to investigate.

Some claims are more complex than others. Regardless, Our claims representatives are committed to do whatever it takes to resolve your claim. That’s our commitment to our clients.